Welcome to the SCDSB’s Student and Family Support Office. We’re dedicated to supporting students, parents and caregivers in raising concerns, getting help, and finding solutions faster. If a parent, guardian or stakeholder has a concern about a school matter, the following Communication Protocol should be followed:
Step 1: Where to Start
If you have a question or concern about your child’s education, please start by speaking with your child’s teacher. If you need more support, contact the school’s principal.
Step 2: Getting More Help
If your question or concern has not been addressed at the school level, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.
Email: SupportOffice@sudburycatholicschools.ca
Phone: 705-673-5620 ext. 800
Get help with questions or concerns about your child’s education
When you contact our Student and Family Support Office:
- We will acknowledge your inquiry within 2 business days
- We aim to provide an answer within 5 business days
- If additional time is required to fully address your inquiry, we will provide a status update with an estimated response date.
To help us respond to your inquiry, please provide:
- Your name and contact information
- Your child’s name and school
- A description of your question or concern
- Any steps you have already taken to try to resolve the issue