Education is a shared experience, involving the home and the school, and is strengthened through open communication. If a parent, guardian or stakeholder has a concern about a school matter, the following procedures should be followed:
Step 1: Contact the classroom teacher/staff member to resolve the matter. It is important to maintain regular contact with the school throughout the year.
Step 2: If the situation has not been resolved, contact the School Principal.
Step 3: If you have ongoing questions or concerns about your child’s educational journey and have already connected with your child’s teacher and principal, you may access the Student & Family Support Office for additional guidance, clarity, and connection. The Student & Family Support Office will help connect you with the superintendent for your school to assist with matters that may need to be escalated.
They can also help to direct your question to an appropriate department, where support is available for things like student mental health and well-being, special education, school registration or facilities-related questions.
Step 4: If the matter remains unresolved after the appropriate steps have been taken, you may contact the CEO & CEdO to request that the matter be reviewed. You may also want to contact your local trustee.